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Page 1
What's Wrong
With Fran's Before Resume?
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I met Fran while teaching a Workforce Training
class at a One-Stop Employment Security workshop. She was upset because she had applied for over 20
customer service positions but hadn't landed even one interview.
I could see that she was worried her entire job search was going
to be like this. Fran rewrote her resume and about a week later
she ran into me and shared her new success with me. She had faxed
two resumes on a Friday and on Monday had already gotten calls
for interviews on both resumes. Within a week she had taken her
response rate from 0% to 100%.
Fran has extensive customer service
experience as a directory operator and business owner. Before
creating her new resume, Fran had applied for a Customer Service
Representative position and had all the skills listed in a 2-page
job description for the position. Yet, she didn't land an interview
for that job either. Now, lets take a quick look at Fran's before
resume.
When you glance at Fran's resume where does your eye go first, second,
then third? What headings and job titles grab your attention?
How well does this information match your image of a corporate
Customer Service Representative?
© Regina Pontow, 1992, 1997 Printed From
ProvenResumes.com A Derivative Work of Proven Resumes and Confidence
Builders
Visit www.free-resume-tips.com www.ProvenResumes.com |
|
http://www.free-resume-tips.com
Phone: 425-398-7378
Website Contents, Regina Pontow,
1997-2012
Worldwide
Rights Reserved
Website contents
derivative of
Regina
Pontow, Proven Resumes & Confidence Builders
and Proven Resumes Strategies That Have Increased Salaries 1992-2012
DISCLAIMER
HOME - RESUME
WRITING TIPS | PRODUCTS
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Page 2
Is Fran's After Resume Better?
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Now take a quick glance at Fran's after resume.
Where does your eye go first, second, then third?
Which resume sells Fran's top skills at a
glance?
Now, read the objective
statement in Fran's before resume. Compare it to the objective
statement in this resume. Which is better? Which sells Fran the
best?
Now, read the job titles Fran listed in her
before resume. Compare her job titles to the skill headings in
this resume. Which is better to market Fran for a Customer Service
position?
Of these two resumes
who would you call for an interview? Just like Fran, many people
aren't good candidates for chronological resumes because their
job titles don't match the jobs they want.
Be sure your resume sells you effectively
- whether it's a skill based resume or a chronological resume.
© Regina Pontow,
1992, 1997 Printed From ProvenResumes.com A Derivative Work of
Proven Resumes and Confidence Builders
Visit www.free-resume-tips.com www.ProvenResumes.com |
|
http://www.free-resume-tips.com
Phone: 425-398-7378
Website Contents, Regina Pontow,
1997-2012
Worldwide
Rights Reserved
Website contents
derivative of
Regina
Pontow, Proven Resumes & Confidence Builders
and Proven Resumes Strategies That Have Increased Salaries 1992-2012
DISCLAIMER HOME - RESUME
WRITING TIPS | PRODUCTS
|
Page 3
How Do Fran's Job Titles
Affect Her Image? |

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Graphing Fran's job titles compared
to her skill headings makes it very clear why most resumes don't
work. Fran wants a position at $33,000+ as a Customer
Service Representative, which I've placed at the top of this
graph. Now,
let's graph Fran's first job title of Directory Operator.
Is this title at the level of
a $33,000 Customer Service Representative position? Most people
graph it below Fran's goal.
Fran's 2nd and 3rd job titles
were telemarketer. Does this make Fran's image go up or down?
Most people graph Telemarketer way below Directory Operator.
What happens with the next title
of Assembly Worker? Does Fran's image go up or down. Most people
say way down.
How about her next title of Owner?
Up or down? Most people say up slightly - but they don't know
how Owner relates to customer service. Then we see Fran's last two job titles of Operator.
Most people say these titles bring her image back down. As you
can see, Fran's job titles present her at a level far beneath
her goal.
© Regina Pontow, 1992, 1997 Printed From
ProvenResumes.com A Derivative Work of Proven Resumes and Confidence
Builders
Visit www.free-resume-tips.com www.ProvenResumes.com |
 |
http://www.free-resume-tips.com
Phone: 425-398-7378
Website Contents, Regina Pontow,
1997-2012
Worldwide
Rights Reserved
Website contents
derivative of
Regina
Pontow, Proven Resumes & Confidence Builders
and Proven Resumes Strategies That Have Increased Salaries 1992-2012
DISCLAIMER HOME - RESUME
WRITING TIPS | PRODUCTS
|
Page 4
Now Let's Look At Fran's Skill Headings
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Fran used Customer Service Representative
and Marketing & Administrative Management as headings in her after resume.
Now let's graph them. Does the first
heading of Customer Service Representative match Fran's goal
of a Customer Service Representative at $33,000? Does her image
go up, down or stay on the same level as her goal when you read
the heading of Customer Service Representative? Most people graph
it even to Fran's goal. Does
the second heading of Marketing & Administrative Management
match Fran's goal? Does her image go up, down or stay the same?
Again, most people graph it even to Fran's goal. Be sure to graph your resume in order
to understand and control your image! |
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To
order visit free-resumes-tips.com or call 425-398-7378.
http://www.free-resume-tips.com
Phone: 425-398-7378
Website Contents, Regina Pontow,
1997-2012
Worldwide
Rights Reserved
Website contents
derivative of
Regina
Pontow, Proven Resumes & Confidence Builders
and Proven Resumes Strategies That Have Increased Salaries 1992-2012
DISCLAIMER
|