Resume writing tips for Training & Development that generate more interviews and higher salaries.
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 Resume Writing Tips for Training & Development Positions

I've worked with a broad range of professionals within the training and development field including Computer Trainers, Management Consultants, In-House Training Specialists, Corporate Training Specialists, Outplacement Specialists and Curriculum Developers--to name a few.

Like many job seekers, people who have training and development experience, or who are wanting to enter that field, often forget to mention the full range of skills they have gained that are transferable from a variety of industries. Keith is a good example of this. He had worked as a Trainer for a bank, training tellers and customer service staff. Prior to that position he had been an Office Manager where he had supervised a staff of 10 and trained them in a full range of office positions including computer procedures. Prior to that position he had been an Assistant Manager for McDonalds. However, his resume did little to help him move beyond his salary range of $35,000. Take a look at a section from his before resume below:

EXPERIENCE:

Bank Trainer, US Bank 1995 - Present
Provided training to managers, tellers and customer service staff. Instructed employees in use of computerized banking systems and procedures to open new accounts.

Office Manager, Leading Edge Products 1990 - 1995
Managed office functions for corporate office and manufacturing facility. Supervised and trained clerical personnel. Oversaw implementation of computerized system.

.Assistant Manager, McDonalds 1988 - 1990
Supervised shifts, trained employees, maintained inventory control and facility maintenance.

Working with Keith, and having him read my booklet, Proven Resumes: Strategies That Increase Salaries, he created the following headings for his new resume. Take a moment and see if your impression of Keith and the salary level that he is qualified for--goes up.

Training and Development, US Bank 1995 - Present

Corporate & Staff Training

Curriculum Development


Staff Training & Development,
Leading Edge Products 1990 - 1995

Training of Administrative, Customer Service and Management Staff

Computer Systems and Applications Training


Operations Management,
McDonald's Corporation 1988 - 1990

Orientation and Training of New Employees

Corporate Training Procedures and Policies

Once Keith had created his rough draft he came to me and asked me to critique his resume and help him to strengthen it. Asking him a variety of questions we came up with several statements that strengthened his resume yet were entirely truthful. Do the statements below paint a much more comprehensive picture of Keith's Training and Development experience?

Trained over 200 employees including senior management, departmental supervisors, accounting, customer service and administrative staff.
   
Developed curriculum adhering to corporate policies and procedures to conduct individual as well as group training for classes of up to 45 employees.

$9,000 Salary Increase
The first resume workshop in this site shows how Fran's after resume resulted in a $9,000 salary increase. Fran wanted a $33,000 Corporate Customer Representative job but her resume created an image of her being at a $20,000 to 24,000 salary level -- that's $9,000 to $13,000 beneath her goal.

What Level Does Your Resume Market You At?
If you are curious to see what level your resume is marketing you at … then be sure to read and use the graphing techniques in my first workshop. By graphing the job titles used in Fran's resume it's easy to see why her resume failed … and once you understand this … you will understand why the majority of resumes fail. You'll then understand how to analyze your job titles and see if you are better off using them or replacing them with skill headings that market you more effectively.

Most People Have Job Titles that Weaken Their Image
I estimate that at least 85% of all job seekers have job titles unrelated to their current career goals … and that they are much better off using skill headings rather than job titles to land higher salaries and double and triple their interview rates.

For example, Fran had been a Directory Operator but in most people's minds that doesn't sound like she's at the level of a Corporate Customer Representative making $33,000 … that's because most people don't view directory operators as providing true customer service. Most people say that Directory Operator sounds like someone making only $20,000. However, by using the 12 Questions in my Proven Resumes Series, Fran wrote a new description of her duties as a Directory Operator that described her being selected out of 100 Directory Operators to provide specialized Customer Service to the Governor's Office and Political Dignitaries in the Washington State Capitol … now that information begins to change our image of Fran doesn't it? That makes her sound much more like someone being able to command $33,000.

Which sounds like a better match for the $33,000 Corporate Customer Service Representative goal… her old job title of Directory Operator … or a skill heading like Customer Service Representative to State of Washington Account. In Fran's actual resume we used the heading of Customer Service Representative but you can see how you can play with skill headings to control and elevate your image … this is one strategy I explain in detail with examples throughout my book, Proven Resumes: Strategies That Have Increased Salaries, and one of the strongest things I can offer you as a resume writer … just in case you don't have the time or patience to write your own.

Going from 0% to 100% Interview Rate
By using skill headings that matched her goal, Fran went from a 0% interview rate to a 100% interview rate -- meaning none of her prior resumes had landed an interview but her new resume landed an interview for each position she applied for.

Click here to learn other ways we improved Fran's resume and landed her a job paying $9,000 more click here to read my first set of resume workshops! If you've entered my site via this page, be sure to go to my main website's home page for an overview of more than 60 Free Resume & Job Search Workshops that include tons of Resume Tips for 45 Career Fields, Job Search, Electronic Resume, Cover Letter, Interviewing, Networking and Confidence Building strategies.

The testimonials throughout my site describe salary increases ranging from $10,000 to $30,000 and more. Here's one of my most recent ones:

Regina, the resume you wrote caught the attention of the world's leading software manufacturer. Thanks for helping inspire me through your thoughtful questions and objective interpretation of my work history.

I'm sure it made a big difference in my ability to be recognized in a competitive environment and cross the $100,000 threshold. By the way, the offer I accepted was an increase of $25K annually (21% increase).

Rachel Pizarro, Senior Sales Account Executive / Operations Manager

In Summary
As you work on your Training and Development resume be sure to use numbers to describe the depth of your responsibilities. Categorize your skills and analyze want ads to develop key headings for your resume that match the top skills employers request within this field.

If the examples above make sense, then you may want to consider purchasing my booklet series, Proven Resumes: Strategies That Increase Salaries. It will take you through the steps that Keith followed to create the skill headings he used in his resume as well as statements like those shown above.

It is targeted for job seekers with a salary range of up to $100,000+ and provides over 2,000 skills, skill headings and sample sentences including a list for training and recruitment as well as lists for 39 other career fields. It also provides extensive resume examples and worksheets to help you identify your skills and market them to match the jobs you want. For a complete description click on the link below.

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